Model : Dynamics 365 Field Service and HoloLens2

 

There are currently two main features which are going to be available with the HoloLens2.  
 

These are Microsoft Dynamics 365 Guides and Microsoft Dynamics 365 Remote Assist. Below is a quick summary on what they do.

 

Guides

Guides are effectively a mixed reality training walkthrough.  In more basic terms this means you can see the real world around you while descriptive steps, animated actions and pointers will guide you on specifically where to go and what to do.

 

Remote Assist

Remote Assist is also a mixed reality tool to help provide field service engineers or technicians with expert assistance from afar.  The engineer who has the HoloLens can hold a mixed reality call with an expert or another engineer who is also using a HoloLens or Microsoft Teams on their mobile device or desktop.